I write about how Local Service Business owners can build an engaging Utopian World for their customers to inhabit using Endless-Value-Journeys, a strategy that emphasizes delighting dream customers, fostering deep connections and cultivating lifelong relationships. This paradigm shift moves us from reacting to one-off transactional customers to inviting them into our world where our focus is on Lifetime Customer Value. Welcome to the art of building a Purpose Driven Expert business.

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Please reach out anytime. I read every email and will do my best to reply as quickly as possible if a reply is required.

However, to avoid you getting mad, please understand that replying to each one is beyond my reach. I deeply regret this, but alas, the limitations of this being a part time gig while running a business full time makes it extremely difficult. 

So thank you for your understanding.

- Mark

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